Privacy Policy

Last updated: 16 January 2026

Retune Room (“we”, “us”, “our”) is the data controller responsible for the personal information collected through this website. This Privacy Policy explains what information we collect, why we collect it, and how we protect it. By using the Retune Room website, you agree to the practices described below. We are committed to safeguarding your privacy and handling your information confidentially and securely.

Our use of cookies

The website uses cookies to support and personalise your online experience. By accessing Retune Room, you agreed to the use of required cookies.

A cookie is a small text file placed on your device by a web server. Cookies cannot run programs or deliver viruses, and they can only be read by the domain that issued them.

We may use cookies to collect, store, and analyse information for statistical or marketing purposes, and to support the smooth operation of the website. Some cookies are essential for the site to function and do not require your consent. Optional cookies can be accepted or declined.

Please note that accepting required cookies may also enable certain third‑party cookies, for example when using embedded services such as video players.

Information we collect

Device information

When you visit Retune Room, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the site, we also gather information about the pages you view, the websites or search terms that referred you here, and how you interact with the site. We refer to this automatically collected data as “Device Information.” This may include data collected through cookies, as described in the cookies section above.

Information you provide

You may choose to share personal information with us – for example, your name, email address, telephone number, payment details, or relevant health information – when completing a form, making a booking, or subscribing to updates. We collect this information so we can fulfil our agreement with you and provide the services you request.

Why we process your data

Our priority is the security and appropriate use of your information. We only process the data that is necessary to operate the website, deliver our services, and communicate with you.

Automatically collected information is used to identify potential misuse, support site functionality, and understand general usage patterns. This statistical data is not used to identify individual users.

You may browse the website without revealing your identity. However, certain features – such as contacting us through the website or receiving updates – require you to provide personal information.

Your rights

If you are a UK or European resident, you have the following rights regarding your personal data:

• The right to be informed

• The right of access

• The right to rectification

• The right to erasure

• The right to restrict processing

• The right to data portability

• The right to object

• Rights in relation to automated decision-making and profiling

To exercise any of these rights, please contact us through the website’s contact form.

We process your information to fulfil any contracts we may have with you (for example, when you make a booking) or to pursue our legitimate business interests. Your information may be transferred outside the UK or Europe, including to Canada or the United States.

Links to other websites

Our website may contain links to external sites that are not operated by us. We are not responsible for the privacy practices of these third‑party websites. We encourage you to review their privacy policies when leaving our site.

Information security

We store your information on secure servers and use reasonable administrative, technical, and physical safeguards to protect it from unauthorised access, use, or disclosure. While we take these measures seriously, no method of data transmission over the internet can be guaranteed to be completely secure.

Legal disclosure

We may disclose information if required to do so by law, or when we believe in good faith that such action is necessary to protect our rights, ensure your safety or the safety of others, investigate fraud, or respond to a lawful government request.

Contact information

If you have questions about this Privacy Policy or wish to discuss your personal data or rights, please contact us through the website’s contact form.