Booking disclaimer, terms and conditions

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 I understand that sound healing or Reiki should be used to complement medical treatment. I will never discontinue my medical treatment or medicines without permission from my doctor. A sound healing and Reiki practitioner is not a doctor and therefore will not diagnose or treat any specific illness. If I have a medical problem, I am advised to seek professional medical help. I am advised to consult my doctor for professional medical advice before starting any new therapy if I am pregnant, have a serious medical condition or mental health condition.  If I require life-saving medication, such as an Asthma Inhaler, EpiPen or Insulin, I will have this with me during the session.

For my own wellbeing, The Retune Room will not provide sound healing or Reiki drum technique services in certain circumstances. By booking these services I confirm that I am not in the first trimester of pregnancy; do not have epilepsy or seizures; do not have a severe mental illness such as Psychosis, Bi-polar disorder or Schizophrenia; have not broken or fractured a bone within the last 3 months; and have not received a hip or joint operation within the last 6 months. 

For my own wellbeing, I understand that I am advised to consult my doctor for professional medical advice before booking any sound healing or Reiki drum technique services if I am pregnant (second or third trimester); have a mental health condition such as PTSD, anxiety or depression; have Meniere's disease, tinnitus or an ear infection; have metallic rods, pins, staples or screws in my body; have a cardiac pacemaker, defibrillator, artificial heart valves, cardiac arrhythmias, stent or carotid stenosis; have a deep brain stimulation (DBS) device or shunt. 

If I have a medical condition not listed here and unsure whether sound healing or Reiki drum technique will be suitable for me, I understand that I am advised to consult my doctor for professional medical advice before booking these services. It is my responsibility to inform The Retune Room about any pre-existing medical conditions, physical limitations, or sensitivities that may impact my participation or require special accommodations.

I understand that I may experience temporary discomfort caused by my body trying to heal and rebalance itself, old symptoms and feelings may reappear as the body clears out old energy and some symptoms may get worse before they get better. With most people this process generally takes 2-3 days and during this period I should drink plenty of water to help release toxins and take it easy to give my body a chance to heal itself. If I am still feeling discomfort after 5 days, I may want to get in touch with The Retune Room. By booking a service, I affirm that I am participating willingly and take full responsibility for my physical, mental, and emotional wellbeing during and after the service.

• By making a booking, each participant is agreeing to the booking disclaimer, terms and conditions. A consultation and consent form will be shared for completion shortly after booking one-to-one or private group sessions.
• For private group sessions or events, the lead booker must provide contact names and valid email addresses for all participants so that The Retune Room can share the booking disclaimer, terms and conditions, and consultation and consent form for completion. Alternatively, the lead booker can choose to share the form link provided during the booking process with all participants.
• By participating in our services, you release the practitioner and their associates from any claims, liabilities, injuries, damages, or expenses arising from or related to your participation, except in cases of gross negligence or intentional misconduct.
• Please take care of your personal belongings. The practitioner and venue are not responsible for any loss, theft, or damage to personal items.
• The Retune Room's studio is located in a residential area, please be considerate to our neighbours when parking your car. There should be ample parking on or in front of our driveway. If you are attending a session for more than one person, try to car-share if possible to reduce the number of vehicles needing space to park on the estate.
• Participants are expected to always conduct themselves in a respectful and non-disruptive manner. The Retune Room reserves the right to refuse service or remove any participant who displays disruptive, disrespectful or dangerous behaviour without refund or recourse.
• Any child under 16 years old participating in a session requires written permission from a parent or guardian who must stay with the child during the session. Children aged over 10 years old are welcome to attend my group sound healing sessions, if they are able to stay quiet and still for the duration of the session. Children of any age are welcome to attend my private group sessions or events.
• The session will be most effective if you are comfortable so please wear warm, loose-fitting clothing. For small group sessions held in my home studio I will provide blankets, pillows, linseed eye pillows and yoga mats for your comfort. For larger group sessions held in external venues you will need to bring your own blanket, pillow and a comfortable mat to lie on. It is important to stay hydrated so you may want to bring a bottle of water with you. It is recommended to avoid alcohol and recreational drugs for at least 24 hours before and after a sound healing session to better integrate the healing effects.
• The practitioner reserves the right to modify or adapt services based on your individual needs, energy, and responses. The practitioner may recommend or suggest additional practices, self-care techniques, or referrals to other professionals to support your overall wellbeing. However, you are under no obligation to follow these recommendations.
• In respect of both your time and our practitioner's schedule, the duration of private bookings will not be extended due to late arrivals. This means if you arrive late, your session will still end at the originally scheduled time. If we have not received any communication from you 15 minutes after your booking start time, your booking will be cancelled and no refund will be issued. 
• For group sessions held in external venues, please do not arrive more than 15 minutes before the start of the session, as time is needed beforehand to set up and cleanse the space. 15 minutes will allow you sufficient time to settle in, prepare yourself, and ensure a respectful transition without disturbance. The session will start promptly, if you arrive more than 5 minutes late you will be denied entry to avoid any disruption. This protocol is in place to respect the experience of all participants and to uphold the quality and integrity of the services provided.
• If you need to cancel or reschedule your booking, please provide at least 24 hours' notice. Failure to provide sufficient notice or non-attendance without prior communication will result in forfeiture of fees as specified in our cancellation policy.
• The fees for services are outlined at the time of booking. Payment is due in full at the time of booking or as otherwise agreed upon.
• The Retune Room reserves the right, at its sole discretion, to update, change, modify, add or remove portions of these Terms and Conditions at any time without prior notice. Changes to these Terms and Conditions will be effective immediately. We encourage you to periodically review our Terms and Conditions to stay informed of our updates. 

We understand that circumstances may arise that require you to cancel or reschedule your appointment. We value your time and the time of our practitioner, and to maintain efficient scheduling and provide the best possible service to all of our clients, we have implemented the following cancellation policy:

• We kindly request that you provide at least 24 hours' notice if you need to cancel or reschedule your booking. Cancellations or rescheduling requests made within 24 hours of the scheduled booking will be considered late cancellations.
• Late cancellations will not receive a refund of their booking. The late cancellation compensates our practitioner for the time and resources allocated for your booked space and the missed opportunity to offer the space to another client.
• Participants who arrive late to group sessions held in external venues, in which case the doors have been closed, will be treated as a no-show, as late arrivals disrupt the serenity and flow of the session. Late arrivals will therefore not receive a refund of their booking. Late arrivals for private sessions will end as originally scheduled and no refund will be issued for the missed portion of the session. If we have not received any communication from you 15 minutes after your booking start time, your booking will be cancelled and no refund will be issued. 
• If you fail to attend your scheduled booking without prior notice or communication, it will be considered a no-show. No-shows will not receive a refund.
• In the event of a late arrival or a no-show, the fee paid at the time of booking will be retained. Refunds or credits will not be issued for late cancellations, late arrivals, no-shows, or unused sessions. This policy is in place to compensate for the time and resources allocated for your booked space and to respect the commitment of our practitioner and other clients.
• At our sole discretion, we reserve the right to cancel a scheduled session. In the event that we must cancel, we will notify you as soon as possible and offer either a full refund of any fees paid or the opportunity to transfer the booking to an equivalent session at a later date, subject to availability.